Resources for families & care teams
Short, practical guides written by our team — built to help patients, families, and case managers navigate hospital discharge, insurance, and what to expect from medical transport.
- Patient Guides
Non-Emergency vs. 911: When to Call Which
Stretcher transport vs. emergency 911 ambulance — a clear guide for families, case managers, and discharge planners.
- Patient Guides
What to Expect on Your First Medical Transport
A step-by-step walkthrough — from the booking call to drop-off — so families know exactly what happens.
- Insurance
Insurance and Medical Transport Coverage, Explained
Medicare, Medicaid, and private insurance — what's typically covered, what isn't, and how to avoid surprises.
- Family Resources
How to Prepare a Loved One for Hospital Discharge
A practical checklist for families — medications, mobility, follow-up, and the transport itself.